Personal data protection policy

In accordance with European Regulation 2016/679 of 27 April 2016 (known as the "General Data Protection Regulation" or GDPR).

This personal data protection policy (below: the "Policy") describes the commitment of VISCIANO s.a.s - Technoparc - 490 rue Appert - 01630 Saint Genis Pouilly - France - SIRET No.: 67980080500039, published by Franck Varret as data controller with regard to the respect of privacy and the protection of the personal data of its users.

This Policy lets you learn about the practices and the conditions under which VISCIANO s.a.s (below the Company) collects, uses and stores your personal data (below: the "Data"). You will find here a description of the various Data that we may collect and process or that you may send us when you access and/or use the site vigaz-analyseur-detecteur.fr on which our products and services are described. The term "Site" refers only to the site https://www.vigaz-analyseur-detecteur.fr/.

Given the constant evolution of laws and regulations on technology and personal data protection, this Policy is likely to be updated. If any clause of this Policy should be declared void or contrary to the regulations, it will be deemed unwritten but will not entail the nullity of the other clauses of this Policy.

This Policy applies to the Data collected:

  • Through simply browsing the Site
  • Through the emails exchanged between the Company and you or any other electronic messaging tool, or by telephone in the event of direct contact from you

It does not apply to information collected by any third parties or through sites managed by them, including via applications or content (including advertisements) redirecting the user to the Site. We thank you for reading carefully the Policy concerning the processing of your Data and we inform you that browsing our Site necessarily entails acceptance of this Policy. If you do not agree with it, we invite you to leave our Site. It is your responsibility to check that the Data provided to the Company is accurate. Where applicable, you can correct and update it by contacting us. You can refer to the "what are your rights" section of this policy for this.

1. What data is collected by the Company?

Depending on the nature and purpose of your interaction with the Company (browsing the site, filling in contact forms, as well as during any telephone exchanges) we may collect the following Data:

  • Your email address will necessarily be requested if you wish to communicate with us via the contact forms and/or receive our Newsletter
  • Data relating to your identity such as your surname, first name, email address, postal addresses and telephone numbers may be requested
  • Data relating to browsing: this is Data relating to the way you use the Site including: the IP address, the browser used, the browsing duration, the search history, the operating system used, the language and the pages viewed
  • Data concerning your visits to the Site, including traffic data, log files and other data or communication resources that you use when accessing the Site
  • Data relating to orders: your postal address is required to issue invoices. Likewise, your bank details, PayPal, or other financial partner details must be provided to process the payment of your order
  • Data relating to the use of social networks when you use their features.

2. How is your data collected?

Data can be collected in various ways on the Site. Data can be collected directly when you transfer it to us by means of the contact forms and/or communicated when you contact us by telephone or email. When you contact us by these various means, a copy of your exchanges with the Company, including email addresses, may be made and archived.

The Company also indirectly collects certain data by means of cookies/trackers. We invite you to read our paragraph Cookie settings (at the bottom of the document), intended to help you better understand these technologies and the use we make of them on the Site and as part of our services, applications and tools.

3. Why is your data collected?

If you are simply a user, we collect your Data to:

  • Send you personalised commercial offers if you have consented to this
  • Manage orders and perform the contract
  • Ensure the security and traceability of purchases on the site
  • Send you information concerning your account (in particular purchase invoices, order history)
  • Manage your requests sent via the contact page
  • Inform you of changes concerning the Site or our product and service offering
  • Comply with our rights and obligations stipulated in the contracts concluded with users as well as for any other legal purpose.

We may also use cookies or trackers:

  • to secure your browsing and help improve your user experience;
  • to analyse the traffic and data on the Site in order to measure the number of users of the Site, make it easier to use and ensure its ability to respond quickly to your requests.

Refusing to correctly fill in the Site's form(s) may block access to certain features, in particular sending the contact form.

4. Who processes your data?

Your Data is processed by the staff and collaborators of the Company in charge of:

  • Managing orders and shipments
  • Managing support, to answer all your questions
  • Managing invoicing.

Furthermore, as part of our business, and for processing needs, your Data may be communicated to subcontractors, service providers or other third parties, and in particular:

  • Emailing service
  • Bank
  • Carriers
  • Accounting services
  • Tax services
  • Google Analytics and Youtube
  • Alizé Web for the maintenance and technical development of the site
  • The host (see its details below)

Each of these parties respecting a confidentiality commitment concerning the use and processing of personal data. All the subcontractors, service providers, Partners or other third parties mentioned above are bound by contractual obligations to respect the confidentiality and protection of the Data and to process it only for the purposes for which we transmit it to them.

Your Data may be transferred to any buyer or other successor in the event of a merger, assignment, restructuring, reorganisation, dissolution or other sale or transfer of part or all of the Company's assets due to uncertainties or bankruptcy, liquidation or other processes in which the Data of the Company's users is among the transferred assets.

Finally, we may also disclose your Data:

  • to comply with any mandate required by applicable laws, including governmental and regulatory requests;
  • if we consider that disclosure is necessary or required to protect the rights, property or safety of the Company, its customers or other stakeholders.

This possible disclosure includes the exchange of information with other companies and organisations for the purposes of protection against fraud and counterfeiting. The Site may contain links to various social network sites and platforms managed on third-party servers, by persons or organisations over which the Company has no control. As a result, we cannot under any circumstances be held responsible for the way in which your Data will be stored or used on the servers of these third parties. We advise you to read the applicable personal data protection policy of each third-party website you access via the Site in order to assess how your Data will be used.

5. How long is your data kept?

The Company only keeps your Data for the time necessary for the purposes set out in Article 3. This retention period is not the same depending on the Data in question, the nature and purpose of the collection being likely to vary this period. Likewise, certain legal obligations impose a specific retention period.

When you contact the Company using the contact form, directly by email or when you communicate with us by telephone, your data may be kept:

  • for up to three (3) years from the last contact if you do not have a customer account or an order placed on the Site or directly;
  • for up to ten (10) years (legal obligation) from the last order placed, if this information concerns that order;
  • in all other cases, the retention period for this exchanged Data may not exceed three (3) years.

All your invoicing data is kept for ten (10) years from the date of purchase, even if you have requested the deactivation of your customer account. If you request the deletion of personal Data, your customer account will be deleted at the end of the aforementioned periods from the day you made the request. Finally, regarding the Data collected by means of cookies or trackers, it will be kept for up to six (6) months for cookies or trackers measuring audience (except those of Google Analytics which sets the period at fourteen (14) months) and up to thirteen (13) months for the others. Beyond the aforementioned retention periods, your Data will be anonymised to be kept for statistical purposes only.

6. How is your data protected?

Your Data is kept on a secure server protected by a firewall and antivirus. We have put in place technical and organisational measures intended to guarantee the security and confidentiality of your Data against any accidental loss and against any unauthorised access, use, modification and disclosure.

Given the particularities inherent to the Internet, it is however impossible for us to guarantee the optimal security of information exchanges on this network. We strive to protect your Data, but we cannot guarantee the absolute security of the information transmitted to the Site. You agree that you transmit your Data at your own risk. We cannot be held responsible for the failure to comply with the privacy settings or the security measures in place on the Site. As such, you agree that the security of your information is also your responsibility.

7. What are your rights?

You can choose how the Data you transmit to us is used:

  • You can browse the Site without providing Data. Where applicable, you will not be able to use certain features of the Site, in particular sending the contact form.
  • You can decide to stop receiving our personalised offers: you simply need to contact the Company or click on the link in the email sent to you.

In any event, you have the option of accessing your customer account at any time to view or update your Data. In accordance with the provisions of the applicable regulations on personal data protection, in particular European Regulation 2016/679 on Data protection (the "GDPR"), you have a right of access and a right of rectification over your Data. In addition, subject to the conditions provided by said regulations for the exercise of these rights, you benefit from:

  • a right to erasure of your Data (excluding accounting data whose retention for 10 years is required by law);
  • a right to restrict the processing of your Data;
  • a right to object to the processing of your Data for legitimate reasons, in accordance with Article 21 of the GDPR;
  • a right to portability of the Data you have provided (for automated processing based on consent or the performance of a contract);
  • the right to withdraw consent, where it was requested from you. When the processing of your Data is carried out on the basis of your consent, you may withdraw it at any time.

You acknowledge, however, that the processing carried out before the revocation of your consent remains perfectly valid. You also have a right to object, without reason, to the Company carrying out an analysis of your Data to share it for marketing purposes.

However, in accordance with Article 12.6 of the GDPR, for the exercise of these rights, the Company, as the controller of this processing, reserves the right to ask you to prove your identity. We inform you that the data used to prove your identity will be deleted once we have responded to your request. You can exercise these rights by sending an email in French to contact@vigaz.fr or to the following address:

VISCIANO s.a.s
Technoparc - 490 rue Appert - 01630 Saint Genis Pouilly - France

We have one month to respond to any request relating to the exercise of your rights. This period may be extended by two months, due to the complexity or the large number of requests.

8. Storage of the data collected by the Company

The Data collected as part of the use of the Site is stored exclusively on a server located in Europe (France), hosted by the company OVH, SAS with capital of 10,000,000 €, RCS Roubaix – Tourcoing 424 761 419 00045 - APE Code 6202A.

Cookie settings

If you experience problems connecting, try clearing the cache and deleting the cookies from your web browser. Cookies are small files saved on your computer; they store specific information (such as your passwords and your site-specific preferences, your orders).

Configure your browser

You have the option of configuring your browser to disable the placing of cookies. Depending on your browser, the configuration is different. It is possible to change your consent regarding the placing of cookies. To help you with this configuration, you can follow the links below, depending on your browser:

Some browsers also offer a "Do not Track" option. There is an extension to configure the cookies of Google Analytics (audience cookie): tools.google.com/dlpage/gaoptout.

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